Orders and Shipping

Where are my items being shipped from?

.Our products swim out from some fintastic locations: Carrollton, TX, Vancouver, CA, Orlando, FL, and Middlesex, UK. No matter where you're located, we'll make sure your order finds its way to you!

Where do you ship?

We seal the deal on shipping to nearly every country! If you've seen our ads, there's a good chance we can ship to you! If you want to double-check, feel free to send us a message and we'll confirm.

If I am outside of the USA, will I be charged a customs charge?

International orders may be subject to customs fees; each country has its own authority to determine when and how much to charge for these fees upon arrival. Customers from Australia and the UK should not incur any customs charges once imported....

How much does shipping cost?

We offer free shipping on orders over $50 USD! For our international pack, the approximate thresholds for free shipping are $80 AUD, $70 CAD, €50 EUR, and £40 GBP. Just keep in mind that if you’re shopping during a promotion, your order still needs t

What should I do if I receive the wrong item?

Uh-oh, looks like things went a little gorilla off track! No worries, though—we'll fix it! Just send us a photo of the wrong item you received, along with your email address and order number and we'll swing into action to send you the correct one as

What do I do if an item is missing from my order?

Oh no, looks like something’s swimming out of place! If you find that something’s missing from your order, just send us a picture of what you did receive, as well as your order number and email address. We’ll dive right in and make sure to reship the

What should I do if my order shows as delivered but I didn't receive it?

Looks like your package might be lion around somewhere! If your tracking shows it’s been delivered but you haven’t received it, give it 2-3 business days—sometimes it’s just taking its time. In the meantime, make sure your shipping address is correc

How can I confirm if my order has been shipped?

To seal the deal on confirming your order's shipping status, just visit the order confirmation page you received when you made your purchase!. For our Canadian orders, if you chose standard shipping, it may go through Canadian Post Lettermail, which

What happens if my package seems to have gotten lost in transit?

Uh-oh, looks like your package might be floating off course like a manatee!. If it seems to be lost in transit after hanging around at a location for more than 2 weeks, just confirm your order number and shipping address with us. We’ll dive in to inv

Can I make changes to my order after it has been placed?

Like a manatee gliding smoothly through the waters, once your order is set for shipping, it’s a bit tricky to make changes due to our quick fulfillment process. But don't worry—if anything goes swimmingly wrong with your items after delivery, just re

How can I check the status of my order?

No need to surf around for answers—we’ve got you covered!. To check the status of your order, just send us your order number. If you don’t have that handy, no worries! Simply provide your name, the email address you used, and the date of purchase. Wi

What if my package shows delivered but isn't there?

Uh-oh, looks like your package might be sticking its neck out somewhere it shouldn’t!. If tracking says it’s been delivered but it hasn’t shown up, give it up to 3 business days—sometimes it’s just taking its sweet time!. If it still hasn’t arrived a

I received the incorrect bracelet/incorrect plush. What do I do?

Uh-oh, looks like your order got a little polar bear-ed off course! If you received the wrong bracelet or plush, don’t worry—we’re here to help! Just send us a photo of the item received, along with the order number and the email associated with the

I received a duplicate animal in my order. What do I do?

Waddle we do if you receive a bracelet tracking an animal you're already following? Don't flipper out! Just let us know the name of the duplicate animal, along with the purchase date and order number, and we'll dive right in to help you out!

Can I update my delivery address after placing an order?

If you’ve spotted a mistake with your delivery address after placing your order, don’t let it be a roaring problem! Let us know as soon as you can. We aim to ship orders quickly—often within 24 business hours for U.S. orders—so there’s not much time

My order arrived damaged. What do I do?

Oh no, it looks like your order might’ve had a rough trip! If it’s arrived damaged, don’t worry—we’ve got your back. Just give us the details like your purchase date, order number, and a photo of the damaged item, and we’ll stretch our necks to get a

How long will it take for my order to arrive?

Let’s make sure your order seals the deal when it comes to delivery!. Processing time before shipping typically takes 1-3 days, not counting weekends or holidays. Delivery time can vary based on your shipping method and location:. For US orders, we h

How do I use a promotional code or coupon for a discount on my order?

Ready to dive into savings? We love giving our customers the chance to snag a great deal! To use a promotional code or coupon, just make sure you’ve got the right number of items in your cart. Then, during checkout, enter your coupon code in the desi

How do I return my order?

You can return items within 30 days of purchase, but once that time has passed, we won’t be able to process returns, refunds, or exchanges. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in it

Where is my refund?

Oh no, it looks like your refund might be moving a little slower than usual! But don’t worry, we’ve got you covered. Refunds can take some time to show up, so if you haven’t seen it yet, we recommend checking in with your financial institution. Somet

How do I track my order if I signed up with a phone number instead of an email?

No worries, we’ve got you covered—tracking your order is just a few steps away!. Even if you signed up with a phone number, you can still easily track your order through the link we sent you. And don't worry, we'll also email you a confirmation once