I received the incorrect bracelet/incorrect plush. What do I do?Updated 5 months ago

Uh-oh, looks like your order got a little polar bear-ed off course! If you received the wrong bracelet or plush, don’t worry—we’re here to help! Just send us a photo of the item received, along with the order number and the email associated with the order. Once we see the photo, we’ll ice things right and send you the correct item as soon as possible.

We really appreciate your understanding and patience as we work to make things snow smooth again!