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<p>Oh no, it looks like your order might&#x2019;ve had a&#xA0;<em id="isPasted">rough</em> trip! If it&#x2019;s arrived damaged, don&#x2019;t worry&#x2014;we&#x2019;ve got your back. Just give us the details like your purchase date, order number, and a photo of the damaged item, and we&#x2019;ll stretch our necks to get a replacement to you in no time!</p>

Oh no, it looks like your order might’ve had a rough trip! If it’s arrived damaged, don’t worry—we’ve got your back. Just give us the details like your purchase date, order number, and a photo of the damaged item, and we’ll stretch our necks to get a

My order arrived damaged. What do I do?

Orders and Shipping

Why are sea turtles tracked?

How are sea turtles tracked?

Does it hurt the animals?

Are sea turtle tracking bracelets real?

What does it mean when someone gives you a turtle bracelet?

What do turtles symbolize on jewelry?

How long do sea turtles live?

Do sea turtles have 3 hearts?

How many sea turtles are left?

Sea Turtles

Why are elephants tracked?

How are elephants tracked?

Does tracking harm the elephants?

How smart is an elephant?

Why are elephants going extinct?

What are elephants scared of?

What does an elephant bracelet mean?

Elephants

Why are polar bears tracked?

How are polar bears tracked?

Does tracking harm the bears?

How many polar bears are left?

Are polar bears friendly?

What are polar bears afraid of?

What is special about polar bear paws?

How can we stop polar bears from becoming extinct?

Polar Bear

Why are sharks tracked?

How are sharks tracked?

Does tracking harm the sharks?

What are sharks afraid of?

Can sharks be friendly?

Will a shark attack you?

What is the biggest shark?

How does a shark tracking bracelet work?

Sharks

Why are penguins tracked?

How are penguins tracked?

Does tracking harm the penguins?

Are penguins friendly?

Will penguins go extinct?

How do you track a penguin? (how do conservationists track penguins?)

Can penguins fly?

Do penguins have teeth?

Do penguins eat meat?

Do penguins lay eggs?

Are penguins mammals?

Penguins

Why are lions tracked?

How are lions tracked?

Does tracking harm the lions?

What are lions afraid of?

What do lions eat?

What does the lion bracelet mean?

What does lion jewelry represent?

What is a female lion called?

Are lions afraid of humans?

What do lions need to survive?

What is a lion's favorite state?

Lions

Why are giraffes tracked?

How are giraffes tracked?

Does tracking harm the giraffes?

How tall are giraffes?

What sound does a giraffe make?

What do giraffes eat?

Where do giraffes live?

Are giraffes endangered?

How long do giraffes live?

What is a group of giraffes called?

Giraffe

Why are dolphins tracked?

How are dolphins tracked?

Does tracking harm the dolphins?

Dolphin

Why are gorillas tracked?

How are gorillas tracked?

Does tracking harm the gorillas?

How many gorillas are left in the wild?

What are gorilla personalities like?

Do male gorillas help care for their young?

How big do gorillas get?

Why do gorillas beat their chests?

Gorilla

How are whale sharks tracked?

Why are whale sharks called whale sharks?

What do whale sharks eat?

How big are whale sharks?

Are whale sharks endangered?

Does tracking harm the whale sharks?

Do whale sharks have any predators?

Where do whale sharks live?

How long do whale sharks live?

Why has my order not shipped?

What is your return and refund policy?

Whale Sharks

Why are American Red Wolves tracked?

How are American Red Wolves tracked?

Does tracking harm the Red Wolves?

What are the biggest threats to Red Wolves?

How many Red Wolves are left?

Why are the American Red Wolves endangered?

Why do we capitalize Red Wolf?

Wolves

Why track sloths?

Does tracking harm sloths?

Where do sloths live?

How long do sloths live?

Is the sloth endangered?

How many sloths are left in the world?

How do sloths protect themselves?

Sloths

Why are seals tracked?

How are seals tracked?

Does tracking harm the seals?

Are seals endangered?

Where do seals live?

How long do seals live?

How long can seals hold their breath?

What are the different types of seals?

Why are they called animal seals?

Seals

Why are manatees tracked?

How are manatees tracked?

Does tracking harm the manatees?

What are the biggest threats to manatees?

What are manatees?

How much do manatees weigh?

How long can manatees hold their breath?

How long do manatees live?

What is a baby manatee called?

Manatees

Common Questions About Our Animals

Are there additional costs associated with tracking an animal?

How do I track my animal?

I didn't receive my tracking card, what do I do?

What do I do if my animal is not tracking or not moving?

What is Project Ping?

Do other people track the animal I track?

How long does tracking last?

Tracking

Where are my items being shipped from?

Where do you ship?

If I am outside of the USA, will I be charged a customs charge?

How much does shipping cost?

What should I do if I receive the wrong item?

What do I do if an item is missing from my order?

What should I do if my order shows as delivered but I didn't receive it?

How can I confirm if my order has been shipped?

What happens if my package seems to have gotten lost in transit?

Can I make changes to my order after it has been placed?

How can I check the status of my order?

What if my package shows delivered but isn't there?

I received the incorrect bracelet/incorrect plush. What do I do?

I received a duplicate animal in my order. What do I do?

Can I update my delivery address after placing an order?

How long will it take for my order to arrive?

How do I use a promotional code or coupon for a discount on my order?

How do I return my order?

Where is my refund?

How do I track my order if I signed up with a phone number instead of an email?

Does each bracelet come with its own animal?

Is Fahlo legit?

What size are the bracelets?

What are the bracelets made of?

How much money has Fahlo donated?

Are any of my purchases from Fahlo tax deductible?

Who are Fahlo's partners?

How does the subscription work and what’s included?

Will there be new stock or different kinds of plushies available?

Can I track an animal on my computer?

What are the plushies made of?

My bracelet is too big/too small. What do I do?

General Information

What should I do if I receive an 'Invalid Firebase token' error in the app?

I haven't received my password rest. What do I do?

How do I use the 3D map?

How do I turn on/off the 3D map view?

I'm having issues logging in. What do I do?

Which operating systems are compatible with the Fahlo app?

App Troubleshooting

My order arrived damaged. What do I do?Updated 5 months ago