iframe test logo
iframe test logo

All articles

App Troubleshooting

What should I do if I receive an 'Invalid Firebase token' error in the app?

Oh no, looks like you're having trouble reaching new heights with our app!  If you're seeing the "Invalid Firebase token" error, don't worry, we’ve got a quick fix for you. Try signing out of your account and then signing back in—this should help str

I haven't received my password rest. What do I do?

Let’s reach new heights in solving this!. First, double-check that you requested the password reset from the app and not from the Fahlo website, as they’re not linked. If you haven’t requested it from the app, go ahead and give it another try!. Secon

How do I use the 3D map?

Ready to dive into the shark tank of our 3D map?  No worries—we’re here to help you navigate the waters with ease!. Here’s how to unleash the full potential of your app and get that 3D view:. Enter the Animal's Tracked Path: Tap on the animal's photo

How do I turn on/off the 3D map view?

It’s easy to turn on and off whenever you want to explore!. Here’s how to do it:. And if you’re swimming in circles, just reach out—our team is always ready to lend a fin!

I'm having issues logging in. What do I do?

Oops, we’re sorry you’re having trouble logging in! Don’t worry, we’ll seal the deal and help you get back on track. Here’s what you can check:. Which login option did you use? Did you log in with Apple, Google, Facebook, phone number, or the good ol

Which operating systems are compatible with the Fahlo app?

The Fahlo app is compatible with Android 10+ and iOS 16.4+ operating systems. For iOS, the minimum supported device is the iPhone 8. Just make sure your device is up to date, and you’ll be howling along with your animal tracker in no time!. Important