I haven't received my password rest. What do I do?Updated 5 months ago

Let’s reach new heights in solving this! 

First, double-check that you requested the password reset from the app and not from the Fahlo website, as they’re not linked. If you haven’t requested it from the app, go ahead and give it another try!

Second, sometimes those password reset emails can be a bit tricky and get lost in the shuffle! Please check both your inbox and spam folder, just in case it wandered off course.

Still haven't received it? Let us know if you need more help by contacting us —we’re here to stretch our necks to make sure you get back on track!